River Cree Data Privacy Policy
Privacy matters. In Canada, we treat personal information as something you control, and we protect it accordingly.
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This policy explains how we collect, use, disclose, and safeguard information when you use our website, our mobile application, or when you interact with our services at our physical location at 300 East Lapotac Blvd, Enoch, Alberta T7X 3Y3. If anything is unclear, contacting our Privacy Officer is the best next step.
Personal Information We Collect
We collect personal information when you choose to share it with us. This may occur during account creation, reservations, Players Club enrollment, or when you use services that require identification or payment details.
- Identity details such as your name and date of birth for age checks.
- Contact details so we can respond to and support your requests.
- Verification information, including government-issued identification when required.
- Payment information to process transactions and reservations securely.
- Players Club membership details to manage rewards and account activity.
Some information is collected automatically when you use our website or app. This may include device and browser details, usage data (such as pages visited and time spent), and location data when you grant permission.
How We Use Your Information
We use information to provide the services you request and to keep those services working reliably. This includes processing reservations and transactions, providing customer support, and sending transactional messages related to your account.
We also use information to verify identity and age in compliance with Alberta gaming regulations, and to detect and prevent fraud or unauthorized activity. With your consent, we may send promotional communications; you can opt out of marketing communications at any time.
For on-site security and regulatory needs, our physical casino premises are monitored by surveillance cameras. This surveillance does not typically extend to private areas such as hotel rooms and restrooms.
When We Share Information
We share information only for purposes consistent with this policy. This includes working with vendors that support our operations, technology, and services that rely on specialized systems.
- Service providers may support payments, hotel systems, and IT operations, and must protect your information.
- Our parent company, subsidiaries, and affiliates may receive information for consistent purposes.
- We may disclose information to meet legal requirements, including governmental requests.
- Information may be transferred during a merger, acquisition, or sale of assets.
- We may share information with third parties when you provide consent.
We do not sell your personal information to third parties.
Security, Retention & Your Choices
We implement technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. Even with safeguards, no data transmission or storage system is completely secure, and absolute security cannot be guaranteed.
We retain personal information only as long as needed to fulfill the purposes described here, unless a longer retention period is required or permitted by law. Retention decisions consider the amount, nature, and sensitivity of the information, potential risk of harm, and applicable legal requirements.
Depending on your location, you may have rights such as access, correction, deletion (subject to exceptions), data portability, and the ability to opt out of marketing communications. To exercise these rights, contact us using the details in the Contact section below.
We primarily store and process information in Canada. Some service providers may be in other countries, and when information is transferred outside of Canada, we take steps to ensure safeguards and compliance with applicable data protection laws.
We use cookies and similar technologies to authenticate users, remember preferences, analyze usage patterns, and deliver targeted content. You can manage cookies through browser settings and other tools, although disabling cookies may limit certain features.
Our services are not intended for individuals under the legal gambling age in Alberta (18 years), and we do not knowingly collect personal information from minors. If we learn we collected a minor’s information inadvertently, we take steps to delete it.
Key Policy Highlights
| Topic | Summary | More Detail |
|---|---|---|
| What the policy covers | Applies across website, mobile app, and in-person services | Explains how information is collected, used, disclosed, and safeguarded when you visit the website, use the mobile application, or interact at the physical location at 300 East Lapotac Blvd, Enoch, Alberta T7X 3Y3. |
| Cookies & similar technologies | Used to improve experience; can be managed by users |
|
| How personal information is used | Operational and compliance purposes |
|
| User rights & choices | Availability depends on your location |
|
| Data retention | Kept only as long as needed (or longer if legally required/permitted) | Retained for as long as necessary to fulfill the stated purposes, unless a longer retention period is required or permitted by law; retention considers the amount, nature, and sensitivity of the information, risk of harm from unauthorized use/disclosure, and applicable legal requirements. |
| Security limitations | Protective measures exist, but no absolute guarantees |
|
| International data transfers | Primarily handled in Canada with safeguards when moved |
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| Sharing & disclosure | Includes consent-based sharing and legal obligations |
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| Children & minors | Not intended for underage individuals in Alberta |
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| Contact & policy updates | How to reach the Privacy Officer and how updates are communicated |
|
Privacy Officer Contact
For questions, concerns, or requests about privacy, contact our Privacy Officer at River Cree Resort & Casino, 300 East Lapotac Blvd, Enoch, Alberta T7X 3Y3, Canada. For immediate help with a Players Club account or other services, contact our Customer Support team at 780-484-2121.
We may update this policy for operational, legal, or regulatory reasons. Material changes are communicated by posting an updated policy with an updated “Last Updated” date.